Privacy Policy

Last Updated: June 6, 2026

1. Introduction

Welcome to The Laundry Pilot, LLC ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thelaundrypilot.top (the "Site") or use our services.

Please read this Privacy Policy carefully. By accessing or using our Site and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

2. Information About Us

Company Name: THE LAUNDRY PILOT, LLC
Owner: OLIVER STAMKOV
Address: 1055 CAMELOT WAY, CASSELBERRY, FL 32707
Email: missarabul@gmail.com
Website: thelaundrypilot.top

3. Information We Collect

We collect information that you voluntarily provide to us when you:

  • Fill out our contact form on the Site
  • Request our Wash & Fold or other services
  • Communicate with us via email
  • Use our services in person

3.1 Personal Information You Provide

The types of personal information we may collect include:

  • Name: To identify you and address you properly
  • Email Address: To respond to your inquiries and provide service updates
  • Phone Number: (Optional) To contact you regarding your service requests
  • Service Preferences: Information about the services you request
  • Payment Information: Processed securely through third-party payment processors (we do not store credit card information)

3.2 Information We Collect Automatically

When you visit our Site, we may automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on pages
  • Date and time of visit

This information is collected through standard web server logs and analytics tools to help us improve our Site and services.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To Respond to Inquiries: To answer your questions and respond to your requests submitted through our contact form
  • To Provide Services: To process and fulfill your service requests, including Wash & Fold, dry cleaning, and commercial services
  • To Communicate: To send you updates about your orders, service confirmations, and important notices
  • To Improve Our Services: To analyze usage patterns and improve our Site, services, and customer experience
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes
  • To Protect Our Rights: To enforce our Terms of Service and protect our rights, privacy, safety, and property

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Cookies Policy

We do not use cookies on our website. Our Site does not employ cookies, web beacons, or similar tracking technologies to collect information about your browsing activities.

However, please note that third-party services we use (such as Google Maps for our location display) may use their own cookies and tracking technologies. These third-party services have their own privacy policies, and we encourage you to review them.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure transmission of data using encryption (HTTPS)
  • Limited access to personal information on a need-to-know basis
  • Regular security assessments and updates
  • Secure storage of physical records (if applicable)

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Rights Under Florida Law

As a Florida resident, you have certain rights regarding your personal information:

  • Right to Access: You have the right to request copies of your personal information that we hold
  • Right to Correction: You have the right to request correction of any inaccurate or incomplete information
  • Right to Deletion: You have the right to request deletion of your personal information, subject to certain exceptions
  • Right to Opt-Out: You have the right to opt-out of any marketing communications (though we do not send marketing emails without your explicit consent)

To exercise any of these rights, please contact us at missarabul@gmail.com. We will respond to your request within 30 days.

8. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

8.1 Right to Know

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. This includes:

  • The categories of personal information we collected about you
  • The categories of sources from which we collected your personal information
  • The business or commercial purpose for collecting your personal information
  • The categories of third parties with whom we share your personal information
  • The specific pieces of personal information we collected about you

8.2 Right to Delete

You have the right to request that we delete any personal information about you that we collected, subject to certain exceptions. These exceptions include information necessary to:

  • Complete the transaction for which the information was collected
  • Detect security incidents or protect against malicious activity
  • Exercise free speech or other rights
  • Comply with legal obligations
  • Enable internal uses reasonably aligned with your expectations

8.3 Right to Opt-Out of Sale

We do not sell your personal information. Therefore, the right to opt-out of the sale of personal information does not apply to our practices. We have not sold your personal information in the past 12 months and have no intention of doing so.

8.4 Right to Non-Discrimination

You have the right not to be discriminated against for exercising any of your CCPA rights. This means we will not deny you goods or services, charge you different prices, or provide a different level or quality of goods or services because you exercise your privacy rights.

8.5 How to Exercise Your CCPA Rights

To exercise your CCPA rights, please contact us at:

Email: missarabul@gmail.com
Subject Line: "CCPA Request - [Your Name]"

We will verify your identity before processing your request. You may also designate an authorized agent to make a request on your behalf. The authorized agent must provide proof of authorization.

We will respond to verifiable consumer requests within 45 days. If we need more time, we will inform you of the reason and extension period.

9. Third-Party Links and Services

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites or services you visit.

Third-party services we use include:

  • Formspree: For processing contact form submissions
  • Google Maps: For displaying our location

These services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at missarabul@gmail.com so that we can take necessary actions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site and services after any changes to this Privacy Policy constitutes your acceptance of such changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

THE LAUNDRY PILOT, LLC
Owner: OLIVER STAMKOV
Address: 1055 CAMELOT WAY, CASSELBERRY, FL 32707
Email: missarabul@gmail.com

We will respond to your inquiries within 30 days.